Malcolm Posted April 29, 2019 Share Posted April 29, 2019 Just trying to confirm the "path" emails take when sent from the Hornbill mailbox. To oversimplify, does the portal send the email to our onsite exchange which then processes the email as normal? Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 29, 2019 Share Posted April 29, 2019 Hi @Malcolm This would depend on your configuration. There are two types: Direct Outbound and SMTP Smart Host. More information about these can be found here. If using Direct Outbound the path is direct. If using an SMTP Smart Host the emails would first go through the mail server that you have configured. (I've moved your post to the System Administration topic) Regards, James Link to comment Share on other sites More sharing options...
Malcolm Posted May 1, 2019 Author Share Posted May 1, 2019 @James Ainsworth thanks for that. Turns out we had configured this previously to run through a smart host. We now have a new smart host (Mimecast) so we need to update the smart host details to reflect this. However, not sure if this is a glitch but when trying to amend the host in the smart host details it just reverts back to what was there before so unable to run the "Test Connection" on the new settings. Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 1, 2019 Share Posted May 1, 2019 Hi Malcolm, I tried changing the name in the Host field and the Save Changes button became available and I was able to save and my changes were retained then next time I viewed. Normally, the Test Connection can be run before saving. Not sure what is happening in your case. Have you tried with a different browser? Link to comment Share on other sites More sharing options...
Malcolm Posted May 8, 2019 Author Share Posted May 8, 2019 Thanks James, different PC and browser did the trick. Looks like it doesn't work very well on Macs. Link to comment Share on other sites More sharing options...
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