Jamie Talbot Posted April 26, 2019 Posted April 26, 2019 Hi, I have created some SLA's on each service and whenever I try to add an escalation event it does not save against the Target. Clicking Update closes the New Escalation Event accordion - but doesn't save the event. If you close the modal the event is not saved, also subsequent clicks of update does not close the modal either. Recording #2.mp4 Thanks Jamie
Deen Posted April 26, 2019 Posted April 26, 2019 @Jamie Talbot this was recently reported and is being worked on by our developers. As a work around you will find that if you choose 'Send Notification' as the action however it will retain the event.
Deen Posted April 26, 2019 Posted April 26, 2019 PM00155812 : Cannot save an escalation without choosing an action first should be appearing under the Published Defect section shortly.
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