Alisha Posted April 24, 2019 Share Posted April 24, 2019 Hello, Please could I request the use of snippets when resolving requests? We have standard text that we use for different types of request resolutions and I feel that this would be really useful for us and other teams in our organisation. Many thanks, Alisha Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 24, 2019 Share Posted April 24, 2019 @Alisha Please see the post below, as an existing enhancement request. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 1, 2019 Share Posted May 1, 2019 Hi @Alisha Just to confirm that we already have your organization against the change. I'll update this post as the change progresses. This is not currently scheduled for development. Regards, James 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 3, 2019 Share Posted October 3, 2019 As you may already be aware, we have recently provided the ability to create, manage, and use Snippets on the Request Resolution. This was made available in the Service Manager update build 1667, More information about this feature please see the documentation on our wiki: https://wiki.hornbill.com/index.php/Snippets Hope this helps Regards, James Link to comment Share on other sites More sharing options...
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