Jeremy Posted April 24, 2019 Share Posted April 24, 2019 Are there any thoughts about having Wait for Attachment in a suspend node there is the option to change the focus but not to wait? Also, we would like a BPM task to indicate if there is an attachment in the request and to pull the description/filename into the task, but can't currently find a way of doing this. Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 25, 2019 Share Posted April 25, 2019 Hi Jeremy, I have a look into the suspend node. I can't see a reason why this couldn't be done. I'm not so sure about getting an attached file name into the title of a task. The task title and description can be populated based on variables and information within a request, but the attachment information isn't currently available as variables. Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 2, 2021 Share Posted March 2, 2021 Hi Jeremy, We have added a new BPM Automation to suspend and wait for attachment. This is available as of the Service Manager build 2164. Regards, James 1 Link to comment Share on other sites More sharing options...
Daniel Posted July 9, 2021 Share Posted July 9, 2021 Hi @Jeremy, did you test it? Is it actually working? The reason I'm asking is that it doesn't seem to work for me Thank you Daniel Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 9, 2021 Share Posted July 9, 2021 Hi Daniel, Can you describe what aspect of this isn't working for you? I did test when it was first released and it was working for me. Maybe a screen shot of your config on the Suspend and Wait for Attachment automation node. Regards, James Link to comment Share on other sites More sharing options...
Daniel Posted July 12, 2021 Share Posted July 12, 2021 On 7/9/2021 at 9:13 PM, James Ainsworth said: Hi Daniel, Can you describe what aspect of this isn't working for you? I did test when it was first released and it was working for me. Maybe a screen shot of your config on the Suspend and Wait for Attachment automation node. Regards, James Hi @James Ainsworth, thank you for your response. My config is quite simple, see pictures below. Finally, I got it working by adding an additional node which changes the sub-status. Without this node system won't change a request status back to open, even after Customer uploaded the attachment. thanks Daniel Link to comment Share on other sites More sharing options...
Jeremy Posted July 12, 2021 Author Share Posted July 12, 2021 @Daniel So that last screenshot change the node so that the 'Task' says 'Wait for Attachment' and then update Action focus to be Attachment if you wanted the system to default to that Action in the Action Bar. 1 Link to comment Share on other sites More sharing options...
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