role Role for Tasks

[Jeremy]

We require a role to be able to complete/edit any task in the system by our Service Desk, whether in a different team or a task that is orphaned as part of a BPM.

Is this possible?

[Guest Chaz]

@Jeremy we have the following setting which might help: app.experimental.advancedRequestTaskCompleter
 

Quote

This feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members.

When viewing a Request, opening a task will run the checks and see if you're allowed to action it or not. Is that the type of thing you were after?

[Jeremy]

@Chaz does this allow us to allow certain users to complete all tasks? Or does this turn this functionality on for everyone?

[Guest Chaz]

@Jeremy It all revolves around who has the rights to do it, so turning the setting on will only reveal the feature to the people with the advancedRequestTaskCompleter right. If I remember correctly, this would apply to anyone with the Service Desk Admin or a 'Full User' role like the 'Incident Management Full User' one for example.

[Jeremy]

@Chaz This is fine although we do not allow many of our analysts to have access to these roles as they can do things like cancel requests etc, that we do not want them to have access to.