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Posted

@HHH You may find that even with this extended the session will still be disconnected due to something else in the chain such as the browser itself.  Are you seeing excessive timeouts in the portal?

  • 4 weeks later...
Posted

@Deen Is there an update on this issue please?  The most latest customer complaint I have had is as follows:
Please can the time allowed to be in the portal be extended to enable disturbances to be taken into account when completing requests? It is very frustrating when being timed out just as I finish submitting my request and it doesn’t save what has been input!!

  • 3 weeks later...
Posted

@Martyn Houghton sorry about the late reply, there is actually a different timeout setting specific to the portal that can be found under:

Home > System > Manage Portals > Portal Accounts > customer

Under the options section.

 

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