Shamaila.Yousaf Posted April 11, 2019 Share Posted April 11, 2019 We have received an email which has been generated from our Payroll system. When we click on 'Raise Request' the details within the email do not transfer to the logged call, message appears "This message can only be viewed in HTML capable mail clients". The team are having to copy & paste the details during the call logging process - far from ideal. Any ideas how we can resolve this issue? Regards Sxx Link to comment Share on other sites More sharing options...
Victor Posted April 11, 2019 Share Posted April 11, 2019 @Shamaila.Yousaf have a chat with your Payroll System administrators and ask them to include the plain/text part in the email generated from that system (https://en.wikipedia.org/wiki/MIME) 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted April 11, 2019 Author Share Posted April 11, 2019 Thanks @Victor Link to comment Share on other sites More sharing options...
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