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Document Manager - Cannot edit documents


Jeremy
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We have started to move our knowledge base into Service Manager by creating documents etc, however, we have found that once a document is created it cannot be edited by anyone but the creator even if you select the option to edit the library or document. Is there a way to allow groups/teams to be able to edit documents?

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Hi @Jeremy

If you publish the document to a library with the can modify content permissions then everyone who has access to that library (including those who have access to the library through via a group or role) should be able to edit that document.  However I think there is a defect which means the Edit button is not being displayed on documents that have been created within docmanager (as opposed to those that have been Uploaded).

I'm currently working on a fix for this and it should be available within a few days

Sorry for the inconvenience

Trevor Harris

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