HHH Posted April 5, 2019 Share Posted April 5, 2019 To reduce clickiness and speed up user interaction it would be nice to have an "Assign to me" or "Take it" button on requests. This should be both on the request list and within the request itself. The problem I see is if an analyst is a member of multiple teams but the priority then should be that if possible - don't change teams, if neccesary - take one in the same way it's done in the BPM when assigning to variable. Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 5, 2019 Share Posted April 5, 2019 Hi @HHH Thanks for your post. We do have a change for this in our backlog already. I've added you to the change. Regards, James Link to comment Share on other sites More sharing options...
AlexTumber Posted November 23, 2023 Share Posted November 23, 2023 In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex Link to comment Share on other sites More sharing options...
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