Giuseppe Iannacone Posted April 4, 2019 Share Posted April 4, 2019 when the Home Organisation has to be used? Also, it seems that once assigned is greyed-out and it cannot be removed, how can i remove the home organisation? Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 4, 2019 Share Posted April 4, 2019 Hi @Giuseppe Iannacone the home group (for now) will not have any bearing. It is in place for some exciting features we are working on and will be coming out in the coming months, more on this i am afraid at INSIGHTS 19, i hope you are able to join us? Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted April 5, 2019 Author Share Posted April 5, 2019 16 hours ago, Steven Boardman said: Hi @Giuseppe Iannacone the home group (for now) will not have any bearing. It is in place for some exciting features we are working on and will be coming out in the coming months, more on this i am afraid at INSIGHTS 19, i hope you are able to join us? I will join the insight, but @Steven Boardman it seems to me that now a couple of user that i have assigned an home organization are not recognized correctly by the SLA rules which is based on the company name. How can i remove an home organisation? Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 5, 2019 Share Posted April 5, 2019 @Giuseppe Iannacone the home setting should not have any bearing in Service Manager (as yet), are you able to provide some examples and i ca see if the team can assist. I have also asked for the option to remove the home organisation once set. Apologises once again for any issues it is causing it should not yet be visible in the admin console Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted April 5, 2019 Author Share Posted April 5, 2019 @Steven Boardman for example this user has an home organisation, and since then, when assignin a request to this customer, the Organisation is not set into the request, while is available into the Co-workers view Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 5, 2019 Share Posted April 5, 2019 @Giuseppe Iannacone i can't seem to replicate. I have a user who i have set their Home company grouping: Then raised a request and it is set to Ares in the customer section on the request. Is this logging a new request for the customer, or changing the customer on the request? Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted May 22, 2019 Share Posted May 22, 2019 Hi @Steven Boardman I would also be interested in setting some Home Organisations, to enable users to create tickets within the correct team. However, the option is currently greyed out for me Do I simply need to enable this in the settings? If so, would you mind pointing me in the right direction as I've been unable to locate it on the WIki pages. Many Thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 22, 2019 Share Posted May 22, 2019 @Ann-MarieHolloway this button should not be visible (at the moment) it is pre-curser for some additional functionality we will be introducing later in the year. I will see again about having this hidden for the time being. Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted May 23, 2019 Share Posted May 23, 2019 Hi @Steven Boardman Thank you for the info. I'm looking forward to that feature. Link to comment Share on other sites More sharing options...
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