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Email template - link wrong

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Hi @David Longley

Thanks for your post. 

Is this email being sent to the customer of the request or to one of the other service desk staff?

There are different entry points which will determine the URL to be used.  If you are using the Service portal for the customer to access the request, the start of the URL needs to begin with https://service.hornbill.com/limoss... 

4 hours ago, David Longley said:

This URL would only work (provided tha the H_pk_reference variable is resolved to the correct reference ID) for Service Desk staff that have access to the Service Manager app.

I hope that helps.



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