New Update: Hornbill Service Manager (1480)

[Guest Ehsan]

Hello Everyone,

The latest build of Hornbill Service Manager (1480) has been released to live.

Change Log for this release are as follows:

New

• New operation called 'Entity > Requests > Update Request > First Time Fix' to set a Request's First Time Fix following it's resolution based on configured conditions. Please refer to 'First Time Fix' bullet list in this Wiki page for more details -https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow#Update_Request.{CH00120464}
• New reports added to 'Satisfaction' category in Service Manager's Reports module to help analyse Customer Feedback and ratings. Please refer to this Wiki page for details on enabling Service Manager Reports - https://wiki.hornbill.com/index.php/Service_Manager_Experimental_Features#Service_Manager_Reports.{CH00128897}
• You can now subscribe sub-groups of a subscribed organisation to a Service. This can be enabled through 'com.hornbill.servicemanager.services.subscriptions.allowSubgroupsInclusion' setting. Please refer to this Wiki page for more details - https://wiki.hornbill.com/index.php/Subscribers#Subscribing_Sub-Groups. {CH00141945}
• You can now export the list in the Assets view. Please refer to 'Export Assets' bullet list in this Wiki page for more details - https://wiki.hornbill.com/index.php/Manage_Assets#Asset_List. {CH00153931}
• You can now configure Service Level escalations to post Hornbill notifications. Please refer to this Wiki page for more details - https://wiki.hornbill.com/index.php/Escalation_Actions. {CH00144902}

Changes

• Improvements to the time picker when placing a Request on-hold. {CH00155360}
• Provided paging on the Asset form in Progressive Capture. Please refer to this Wiki page for details on Progressive Capture forms - https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow. {CH00154461}

Fix

• Error when the BPM attempts to assign a Request to a team that was updated at the same time. {PM00154834}
• Authorisation action does not open automatically when highlighted by the business process. {PM00155027}
• Service subscriber id field is smaller than the allowed id for system group entries. {PM00155095}
• 'Wait for Status Change' BPM operation does not return a Request's status when stage has expired. {PM00155125}
• Long titles and content can exceed form width in a Request's Questions section. {PM00155277}
• Request list fails to format Custom fields 21-30. {PM00155312}
• Date picker question answers display a day early for users west of GMT. {PM00155294}