Dan Munns Posted April 2, 2019 Share Posted April 2, 2019 Hi all, I have a BPM which is stuck at 'Suspend - wait for list of request authorisers' but the key isn't displayed to enable the analyst to select the authorisers. This BPM has worked fine for the last 2 months. Action focus is set to Authorisers as well. This is fairly urgent so if someone could have a look ASAP it would be appreciated. Thanks Dan @Victor (tagged so someone see it) Link to comment Share on other sites More sharing options...
Victor Posted April 2, 2019 Share Posted April 2, 2019 @Dan Munns - I assume you tried F5? Link to comment Share on other sites More sharing options...
Dan Munns Posted April 2, 2019 Author Share Posted April 2, 2019 @Victor Yep. I even broke out Ctrl-F5. Multiple users having this issue as well. Link to comment Share on other sites More sharing options...
Dan Munns Posted April 2, 2019 Author Share Posted April 2, 2019 @Victor the option has just miraculously appeared (didn't even refresh the page again) I did notice a fair few of these though: 753794 02/04/2019 11:05 warn comms 8036 Operation[bpm:processResume] The specified bpmProcess cannot be resumed: The process (BPM20190326000083) is currently busy with: taskResume 753510 02/04/2019 11:05 warn comms 13748 Operation[bpm:processResume] The specified bpmProcess cannot be resumed: The process (BPM20190326000083) is currently busy with: taskResume 752429 02/04/2019 11:05 warn comms 3508 Operation[bpm:processResume] The business process instance cannot be resumed (Process:Execute: could not find suspended flowcode node to resume) The BPM process ID matches. Link to comment Share on other sites More sharing options...
Victor Posted April 2, 2019 Share Posted April 2, 2019 Yeah, you can safely ignore those log entries... it is possible the BP took a while to reach the authorisation node... Link to comment Share on other sites More sharing options...
Dan Munns Posted April 2, 2019 Author Share Posted April 2, 2019 @Victor from the last task being completed (Select Authorisers) to the suspend node generating the key took 32 minutes. The entire time the BPM live instance viewer showed as below. The select authorisers task provides a drop down list to allow selection of up to two users and then updates 2 custom fields (in the update request details node directly after) to be used as variables in the two standard authorisation nodes. This has always worked fine up to today. I have also had a number of people complain about performance issues over the last few weeks (pages taking a while to load and displaying the spinning circle for a while etc.) Cache cleared on all affected machines but they are saying it is still an issue. Link to comment Share on other sites More sharing options...
Victor Posted April 2, 2019 Share Posted April 2, 2019 @Dan Munns - I don't think it actually took 32 min... I was just thinking maybe it took a bit longer but not that much... maybe it was a refresh issue? If it happens again, raise a support request so we can investigate in more detail... Regarding the overall slower performance, I am not aware of any issues affecting your instance. If this is persistent, again, we can look over this in a support request... Link to comment Share on other sites More sharing options...
Dan Munns Posted April 2, 2019 Author Share Posted April 2, 2019 @Victor well from the last task being completed to the key turning up to the party, through multiple F5 / Ctrl F5s / browser restarts / clearing caches it took 32 mins. And it appeared on for all users at roughly the same time no matter what actions from the list had been taken. I will keep an eye on it and raise an IN ticket if it happens again. Thanks (as usual) Link to comment Share on other sites More sharing options...
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