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ProCap Help


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Hey, I am using a variety of ProCap questions for my customer to log tickets via the self-service portal. I have noticed that when a ticket is submitted, by default there is no summary and description, this is because i have not included the 'request details' node. Is there any way that we can map answers to my ProCap questions to populate these fields? 

As it stands, when a ticket is logged via SS portal, the following screen automatically appears:

image.thumb.png.d63a5b49f602f6c765945b7a84c050e1.png

 

I don't want to add a 'request details' note to my ProCap as i want to reduce the number of 'click' my staff have to use. Example of my ProCat WF:

image.png.c458fe909eef94a258b63ce0d205d2c3.png

Is there a way to add the summary and Description question to 'Customised form'? or map answers to automatically populate these sections?

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