David Longley Posted April 1, 2019 Share Posted April 1, 2019 Hey, I am using a variety of ProCap questions for my customer to log tickets via the self-service portal. I have noticed that when a ticket is submitted, by default there is no summary and description, this is because i have not included the 'request details' node. Is there any way that we can map answers to my ProCap questions to populate these fields? As it stands, when a ticket is logged via SS portal, the following screen automatically appears: I don't want to add a 'request details' note to my ProCap as i want to reduce the number of 'click' my staff have to use. Example of my ProCat WF: Is there a way to add the summary and Description question to 'Customised form'? or map answers to automatically populate these sections? Link to comment Share on other sites More sharing options...
Victor Posted April 1, 2019 Share Posted April 1, 2019 @David Longley you can map the request fields in PCF: https://wiki.hornbill.com/index.php/Mapping_Fields_from_Customised_Forms Link to comment Share on other sites More sharing options...
David Longley Posted April 1, 2019 Author Share Posted April 1, 2019 @Victor Thanks Link to comment Share on other sites More sharing options...
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