Linking Requests via Progressive Captures

[Lauren]

Hi,

A couple of queries regarding linking requests via progressive captures:

1) Is there a way to link a request to another request via the progressive capture, without using the knowledge centre? As an example, if we know the reference of an open Critical priority incident, is there a way we can type in the reference of that incident and link it that way? I can't see that there is a way to make the knowledge centre only display incidents of a certain priority, or sub-status etc.

2) Is there a way to show a list of requests that meet certain criteria (e.g. Incidents with Critical priority and Parent sub-status) in the progressive capture at all? This will help analysts to link to current P1 incidents if they do not know the reference. Again, as I don't think we can filter the results in the knowledge centre, this would be a quicker and easier approach. 

Thanks

Lauren

Is there a way to make a list of incidents that meet certain criteria (e.g. Critical priority, Parent sub-status) appear in the progressive capture to lin

[BobbyB]

This would definitely help us either the ability to input the critical call number or the filter of the knowledge centre to display just critical (open) incidents would be great.

thanks,

 

[Alisha]

+1 This would be helpful if there are lots of P1s going on at the same time.

[Steven Boardman]

@Lauren @BobbyB @Alisha we have a story to look at the usability of the knowledge centre in progressive capture, this includes some filters on the returned results to help easily identity critical issues. I have added you to the story and we will post back as this is scheduled and progress is made.

[HHH]

+1 this would be helpful for us as well