Martyn Houghton Posted March 26, 2019 Share Posted March 26, 2019 If a users is in the customer portal and their session times out due to inactivity, they are returned to the main screen again when returning to the web page. However when they click on Login option to reconnect the Login process will report invalid session, when the correct and same user credentials are entered. It appears the timeout process does not cleanly browser session out properly and then causes issues when attempting log back in. Closing the browser and opening it a fresh then allows the user to log back in fine. This is causing some users to believe their accounts have been locked or their credentials are no longer correct. Can this be looked at to allow users to log back in cleanly after a session timeout. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 26, 2019 Share Posted March 26, 2019 Hi @Martyn Houghton, We'll have a look at this. Cheers, Daniel. 1 Link to comment Share on other sites More sharing options...
sprasad Posted May 9, 2019 Share Posted May 9, 2019 Morning @Daniel Dekel We are getting daily complaints from our customers about this and this is having a negative impact at a time when we are actively promoting the self service. Do you have an update on this issue please? Thank you. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted May 9, 2019 Share Posted May 9, 2019 Hi @sprasad, Sorry for the delay. We are looking at that right now. We'll keep you updated. Daniel. Link to comment Share on other sites More sharing options...
TrevorHarris Posted May 9, 2019 Share Posted May 9, 2019 Hi @sprasad, @Martyn Houghton Unfortunately, I've not been able to recreate this issue internally so don't know the exact circumstances that are causing it to happen even when a session has timeout. However I've added logic into the customer portal login process so that when an invalid session error does occur on the customer portal login page, it will now automatically refresh the session and re-attempts the login, this should happen without the customer noticing and should allow the login to proceed normally and will hopefully solve the problem. This should be available on live soon and will let you know when its released Sorry for any inconvenience caused Trevor Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 10, 2019 Author Share Posted May 10, 2019 @TrevorHarris Thanks for the update, hopefully that will do the trick. Cheers Martyn Link to comment Share on other sites More sharing options...
sprasad Posted May 10, 2019 Share Posted May 10, 2019 Good morning @Daniel Dekel @TrevorHarris Many thanks for the proposed fix and I am most grateful for your update. We look forward to the release. Link to comment Share on other sites More sharing options...
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