Sarah Arrindell Posted March 26, 2019 Posted March 26, 2019 Good Morning, Our instance of HB is not working for any of our analysts this morning. I updated service manager as at first we could not login but now we can login but cannot access our requests. In admin I am also unable to load any page. Sarah.
Keith Stevenson Posted March 26, 2019 Posted March 26, 2019 Sarah, Thanks for the post. We are looking now and will give you an update within 15 minutes. Kind Regards
Keith Stevenson Posted March 26, 2019 Posted March 26, 2019 Sarah, We have now identified the root cause. Basically, 1 of your database passwords your instance uses to access your data had an illegal character in it which prevented login. This was a problem after this mornings update as the account\password is now used {each instance has several different users performing different functions and this was the first time we utilized this particular user/password} This password has now been changed. You should no longer be suffering the issue. Can you confirm. Kind Regards Keith Stevenson
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