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smGetReqDetails2 unable to use HB instance

Sarah Arrindell

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We have now identified the root cause. Basically, 1 of your database passwords your instance uses to access your data had an illegal character in it which prevented login. This was a problem after this mornings update as the account\password is now used {each instance has several different users performing different functions and this was the first time we utilized this particular user/password} This password has now been changed. 

You should no longer be suffering the issue.  Can you confirm. 

Kind Regards

Keith Stevenson


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