enhanacement Service Subscriptions - Display width or tool tip

[Martyn Houghton]

Would it be possible to have the display width of the subscription field increased and/or have a tool tip when hovering over a truncated matched record to display the whole organisation names.

In our case we have a large number of organisations with similar naming conventions, plus the additional of duplicates to get around the lack of supports for sites within external organisations.

Cheers

Martyn

 

 

[HGrigsby]

I'd find this really useful too, a lot of our team names are quite long and it is sometimes difficult to work out which is which!

Thanks 

Helen

[Dave Read]

+1 for us,

also, would I need to raise a separate thread for column widths in Service Manager for sub-queue view? 

truncation even if at lower screen zoom levels - we're looking to re-order the extracted content but pixel width control like Excel with optimising using customize columns would be a major efficiency.

[James Ainsworth]

5 hours ago, Dave Read said:

would I need to raise a separate thread for column widths in Service Manager for sub-queue view? 

Hi @Dave Read

Thanks for your post. It can be helpful raising a separate topic.  These two mentioned topics are in very different areas of the product so it help us to keep better track of requests and it help other users that are searching for solutions.  

Also, if you do a search you may find a solution or information about your topic that you can contribute to.  For example... 

 

Regards,

James

[Dave Read]

thanks, @James Ainsworth i search now and i see that post, not yesterday - but their problem i've offered the same fix as I've just used successfully... remove redundant columns. this allows dynamic and automatic adjustment of width rendering to take place. (we need a "last update BY" column so i was adding too many columns like "last updated" & "last updated date"  so we can sort by this column for identifying customer responses)

sorry for potential thread hijack to @Martyn Houghton ;-)

[Martyn Houghton]

@James Ainsworth

Having had to manually copy over a hundred service subscribers (see link below for recent enhancement request for Copy Subscribers) from the existing service to a new service has reminded me why I logged the enhancement request last year to have the display width increased on the display when adding new subscribers.

We have a growing number of organisations with the similar naming conventions at the beginning and not being able to see the full name or hover over the matches to see the full name is very frustrating.

Is there any update on this?

Cheers

Martyn

 

[Martyn Houghton]

@James Ainsworth @Steven Boardman

Can this GUI defect be looked at, as the exact same issue occurs when sharing assets as well.

At the moment we have to guess and then go into show all to see if we selected the correct one.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth @Steven Boardman

Can this GUI issue please be addressed. 

With the lack of facilities to copy Services and Subscriptions, not being able to ensure you are selecting the correct organisation at the same time as having to do it manually is not helpful at all.

Cheers

Martyn

[Steven Boardman]

@Martyn Houghton I have flagged this to the team again for you

 

[Martyn Houghton]

@Steven Boardman

Thanks for replying. As well as having a large number of organisations, we have had to duplicate some of them due to the current Customer Data Model, where we serve different parts of the organisations from different Service Desks held on our single instance.

Cheers

Martyn

[Martyn Houghton]

@Steven Boardman @James Ainsworth

There has been a change applied in this area with display is now showing the full name and objects structured ID. However in the normal 100% view, you cannot get to the Plus sign to save it.

As a workaround you have change the zoom level in the browser until you can get to it to save the entries.

Would it not be better to show the full name and have the objects structured ID as a tool tip?

Cheers

Martyn

 

[James Ainsworth]

Hi @Martyn Houghton

I came across this post from earlier in the year.  I believe that this has been corrected in the UI since you reported it, as you can see from the screen grabs below.