IntegraGreg Posted March 18, 2019 Share Posted March 18, 2019 The ticket enters this stage after resolving a ticket. As soon as the ticket enters the stage it seems to cycle round constantly, spamming out the emails from the EMAIL step. It looks like the Suspend task "WAIT: Status", isn't suspending until the status is changed, but just letting it through. Any thoughts? Also as an aside I've added two more Timer start/stop for Resolve, would putting these in append time to the timer, or reset it back to zero? Thanks, Greg Link to comment Share on other sites More sharing options...
Steve Giller Posted March 18, 2019 Share Posted March 18, 2019 @IntegraGreg Have you tried putting a Get Request Details before the WAIT: Status node? Without that I'm not sure the Process "knows" what the status value is. FYI: The documentation around a two-stage closure is here. Link to comment Share on other sites More sharing options...
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