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Resolved ticket cycling round process endlessly


IntegraGreg
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image.thumb.png.e88816a3eae245db48c092fde7c3dc33.png

The ticket enters this stage after resolving a ticket. As soon as the ticket enters the stage it seems to cycle round constantly, spamming out the emails from the EMAIL step. It looks like the Suspend task "WAIT: Status", isn't suspending until the status is changed, but just letting it through.

 

Any thoughts? Also as an aside I've added two more Timer start/stop for Resolve, would putting these in append time to the timer, or reset it back to zero?

 

Thanks,

Greg

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