Copy/Paste Screenshot during progress capture

[dwalby]

Hi all,

Is it possible to use the copy/paste function for screenshots, rather than having to upload as an attachment?

Most of our staff will know how to hit 'print screen' then copy/paste? Some of our user base refuse to use the portal as uploading screenshots is more cumbersome than simply sending an e-mail where they can paste a screenshot.

Thanks

[Steve Giller]

@dwalby I've just tested on one of my requests and I was able to PrtScn and then CTRL+V the image straight into a timeline update.

Is this not working for you?

[dwalby]

@Steve Giller - Sorry just realised, in the thread title I mentioned 'during progress capture' but not in the main text.

Copy/Pasting screenshots to timeline works fine, but if a customer is logging an issue via the portal as far as I'm aware they can't copy/paste a screenshot during progress capture?

[Steve Giller]

My apologies, I missed that.

[Steven Boardman]

@dwalby thanks for the post, this is something we are looking at, we are doing some work around progressive capture and will look into the viability to paste as an additional option on the progressive capture attachments form.  We'll post back here on how we get on.

[dwalby]

@Steven Boardman great news, thanks!

[Guest Paul Alexander]

+1 for this request please.....the ability to just paste a screenshot into a Progressive Capture form would be a real bonus for us...

 

thanks

[Kelvin]

+1

[HHH]

+1

[nasimg]

+1

[Aaron Summers]

+1

[Adrian Simpkins]

+1

[dwalby]

@Steven Boardman has there been any further progress on this please? This is one of the main blockers for us moving purely to self-service for all customer requests and discontinuing email. 

[Steven Boardman]

@dwalby no progress on this just yet i am afraid.  It is on our list to look at, and i have checked it will be looked at inline with some changes we are making with progressive capture. If you can bear with us, we will post back once this has been looked at and to see if it is doable. 

[davidrb84]

+1

[HGrigsby]

+ 1 for us as well 

 

 

[Alisha]

+1 for us as well please

[Dan Munns]

+1

[Jack_Podmore]

+1