Jump to content
dwalby

Copy/Paste Screenshot during progress capture

Recommended Posts

Hi all,

Is it possible to use the copy/paste function for screenshots, rather than having to upload as an attachment?

Most of our staff will know how to hit 'print screen' then copy/paste? Some of our user base refuse to use the portal as uploading screenshots is more cumbersome than simply sending an e-mail where they can paste a screenshot.

Thanks

Share this post


Link to post
Share on other sites

@dwalby I've just tested on one of my requests and I was able to PrtScn and then CTRL+V the image straight into a timeline update.

Is this not working for you?

Share this post


Link to post
Share on other sites

@Steve Giller - Sorry just realised, in the thread title I mentioned 'during progress capture' but not in the main text.

Copy/Pasting screenshots to timeline works fine, but if a customer is logging an issue via the portal as far as I'm aware they can't copy/paste a screenshot during progress capture?

Share this post


Link to post
Share on other sites

@dwalby thanks for the post, this is something we are looking at, we are doing some work around progressive capture and will look into the viability to paste as an additional option on the progressive capture attachments form.  We'll post back here on how we get on.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...