dwalby Posted March 15, 2019 Share Posted March 15, 2019 Hi all, Is it possible to use the copy/paste function for screenshots, rather than having to upload as an attachment? Most of our staff will know how to hit 'print screen' then copy/paste? Some of our user base refuse to use the portal as uploading screenshots is more cumbersome than simply sending an e-mail where they can paste a screenshot. Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted March 15, 2019 Share Posted March 15, 2019 @dwalby I've just tested on one of my requests and I was able to PrtScn and then CTRL+V the image straight into a timeline update. Is this not working for you? Link to comment Share on other sites More sharing options...
dwalby Posted March 15, 2019 Author Share Posted March 15, 2019 @Steve Giller - Sorry just realised, in the thread title I mentioned 'during progress capture' but not in the main text. Copy/Pasting screenshots to timeline works fine, but if a customer is logging an issue via the portal as far as I'm aware they can't copy/paste a screenshot during progress capture? Link to comment Share on other sites More sharing options...
Steve Giller Posted March 15, 2019 Share Posted March 15, 2019 My apologies, I missed that. Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 18, 2019 Share Posted March 18, 2019 @dwalby thanks for the post, this is something we are looking at, we are doing some work around progressive capture and will look into the viability to paste as an additional option on the progressive capture attachments form. We'll post back here on how we get on. 1 Link to comment Share on other sites More sharing options...
dwalby Posted March 18, 2019 Author Share Posted March 18, 2019 @Steven Boardman great news, thanks! Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted June 12, 2019 Share Posted June 12, 2019 +1 for this request please.....the ability to just paste a screenshot into a Progressive Capture form would be a real bonus for us... thanks Link to comment Share on other sites More sharing options...
Kelvin Posted June 12, 2019 Share Posted June 12, 2019 +1 Link to comment Share on other sites More sharing options...
HHH Posted June 12, 2019 Share Posted June 12, 2019 +1 Link to comment Share on other sites More sharing options...
nasimg Posted June 12, 2019 Share Posted June 12, 2019 +1 Link to comment Share on other sites More sharing options...
Aaron Summers Posted June 26, 2019 Share Posted June 26, 2019 +1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted June 30, 2019 Share Posted June 30, 2019 +1 Link to comment Share on other sites More sharing options...
dwalby Posted August 12, 2019 Author Share Posted August 12, 2019 @Steven Boardman has there been any further progress on this please? This is one of the main blockers for us moving purely to self-service for all customer requests and discontinuing email. Link to comment Share on other sites More sharing options...
Steven Boardman Posted August 13, 2019 Share Posted August 13, 2019 @dwalby no progress on this just yet i am afraid. It is on our list to look at, and i have checked it will be looked at inline with some changes we are making with progressive capture. If you can bear with us, we will post back once this has been looked at and to see if it is doable. 1 Link to comment Share on other sites More sharing options...
davidrb84 Posted August 14, 2019 Share Posted August 14, 2019 +1 Link to comment Share on other sites More sharing options...
HGrigsby Posted August 14, 2019 Share Posted August 14, 2019 + 1 for us as well Link to comment Share on other sites More sharing options...
Alisha Posted August 15, 2019 Share Posted August 15, 2019 +1 for us as well please Link to comment Share on other sites More sharing options...
Dan Munns Posted August 19, 2019 Share Posted August 19, 2019 +1 Link to comment Share on other sites More sharing options...
Jack_Podmore Posted August 20, 2019 Share Posted August 20, 2019 +1 Link to comment Share on other sites More sharing options...
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