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Lauren

Displaying linked entities in the request list

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Hi

Is there a way to add an additional field to the request list that'll show linked entities? We currently have some incidents that are associated to problems and some that aren't - having a field that shows linked entities means we can sort our request lists more effectively.

Thanks

Lauren

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+1, some way of displaying this would be very helpful

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A request has a one to many relationship, meaning that it could be linked to an unlimited number of other requests or entities.  Putting this into a column would be challenging and possibly wouldn't be easy to make it very presentable.

 

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Hi @James Ainsworth

I thought that may be the case and that makes perfect sense. Therefore, is any of the following possible?

  • A column that will show the total number of linked requests that a request may have
  • A column specifically to show a linked problem or known error, as typically requests would only have one linked problem or known error

Alternatively, are there any suggestions you may have? We looked at utilising custom fields but I don't quite know how to map (or if it's actually possible!) the linked entity field to a custom field for use in the request list.

Thanks

Lauren

 

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