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New Update: Hornbill Service Manager (1452)

David Hall

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Hello Everyone

The latest build of Hornbill Service Manager (1452) has been released to live.

Change Log for this release are as follows:


  • Progressive Capture designers can now branch workflows and use different forms based on the source of the request being an email in the same way that it is already possible by portal or agent
  • Advanced searching has been added to the link assets action on requests
  • You are now able to remove an entry from the Questions section of a Request if you're assigned the "Service Manager Delete Questions" role


  • The email composer shows an empty file attachment size when there are no attachments {PM00154952}
  • Service Manager setting to set default Request Timeline order is not applied {PM00154974}
  • Changing of Service Levels or taking a request off hold could fail when no working time has elapsed on the service level timer to that point
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