Paul Alexander Posted February 28, 2019 Share Posted February 28, 2019 The notification settings for when some feedback is left on a ticket is now working great, thank you. I have been asked though if there is a way to have an email sent to 'someone' if feedback of less than 3 stars (or whatever setting we choose) is left. We'd like this email to be sent to the team manager (who is NOT necessarily a Service Manager user). If feedback has been left which is positive, then we don't need this notification to be sent. Is this currently possible, or could it be made possible please? thanks Paul Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now