Jeremy Posted February 26, 2019 Share Posted February 26, 2019 We are finding that when logging emails the attachments are not adding to the request, they are viewable by looking at the original email, but they used to appear in the attachments section of the request but it appears that this is no longer working? Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 26, 2019 Share Posted February 26, 2019 Hi @Jeremy if this relates to requests raised manually from emails then the following discussion should help. Link to comment Share on other sites More sharing options...
Jeremy Posted February 27, 2019 Author Share Posted February 27, 2019 @Steven Boardman I can add this to the Procap but for the Raise New it switches to the New flow after a service is chosen so do we need to add the attachment node before this switch? as we have it after.... Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 27, 2019 Share Posted February 27, 2019 @Jeremy in my test example i have the same set up - so i have a Raise New PC (as below, after the service details it switches to a CI PC if chosen) It invokes the following if i choose the catalog item (Mac Deep Clean), which has the add attachments form in it's flow And the attachments from the Corrupted Excel Spreadsheets email are available in the add attachments section automatically for me. Workbook 1 and 2 in this example Which in turn are added to the request on creation (automatically) Do you not see the attachments in the righthandside panel when viewing the add attachments form in the progressive capture you have switched too? Link to comment Share on other sites More sharing options...
Jeremy Posted February 28, 2019 Author Share Posted February 28, 2019 @Steven Boardman I have checked several jobs that have been logged and the attachments are not adding when they are being raised via emails. Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 28, 2019 Share Posted February 28, 2019 @Jeremy ok we may well need to get support involved here, but before this could you confirm if you have more than one Add Attachments form in your progressive capture flow? so i bean in the initial and then the switched too one - i want to rule out the fact that a second attachment form maybe negating the first if that makes sense? Link to comment Share on other sites More sharing options...
Jeremy Posted March 1, 2019 Author Share Posted March 1, 2019 @Steven Boardman we only have the one node in the PCF Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 1, 2019 Share Posted March 1, 2019 @Jeremy ok thanks for confirming, i have asked my colleagues in support to look at this post and to see if we can get to the bottom of this for you Link to comment Share on other sites More sharing options...
Victor Posted March 1, 2019 Share Posted March 1, 2019 @Jeremy can you give me an example of a request raised recently (last 7 days) which has this issue? Link to comment Share on other sites More sharing options...
Jeremy Posted March 1, 2019 Author Share Posted March 1, 2019 @Victor this one was raised today... IN00836586 you should still have access to our instance Link to comment Share on other sites More sharing options...
Victor Posted March 5, 2019 Share Posted March 5, 2019 @Jeremy - there was an issue with handling attachments, fixed in SM build 1452. Please update to this build and let us know if the issue still persists. Link to comment Share on other sites More sharing options...
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