AndyColeman Posted March 14, 2019 Share Posted March 14, 2019 Good morning, We updated to 1453 this morning and all my team is getting this issue when attempting to take any call off hold. It works after a refresh or two. Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted March 14, 2019 Share Posted March 14, 2019 Just to add to this, we are also experiencing this issue with two of our calls SR00022410 and SR00021953. We receive the error message: Error Details FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/takeRequestOffHold): nodeName: Invoke FC: Take fix timer off hold; nodeId: b2982779-bde4-4c7b-a388-0d8e5104fd6b; At 564/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::takeFixTimerOffHold] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/takeFixTimerOffHold): Schema validation: Mandatory (com.hornbill.servicemanager/entities/Requests/fc_ops/takeFixTimerOffHold/adjustedTime)" throw(e); _fc_node_exec_b2982779_bde4_4c7b_a388_0d8e5104fd6b We are currently on (Build: 1440) but will be updating to Build: 1453 tonight, so not sure if that will fix this issue? Link to comment Share on other sites More sharing options...
Logan Graham Posted March 14, 2019 Share Posted March 14, 2019 Hi @David Hall IN00050714 is one we have had today with this problem. So it appears to still be present. Thanks, Logan G Link to comment Share on other sites More sharing options...
David Hall Posted March 15, 2019 Share Posted March 15, 2019 @AndyColeman Apologies for the error you are seeing, a fix has been created and we'll be pushing out a new update of service manager very shortly to correct this (service manager build > 1453). Kind Regards, Dave. Link to comment Share on other sites More sharing options...
David Hall Posted March 15, 2019 Share Posted March 15, 2019 Hi @Ann-MarieJones @Logan Graham The fix for the issue is already available in the latest Service Manager so that should prevent the issue on any new requests, if you continue to have problems with any existing specific requests then please let us know. Kind Regards, Dave Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted March 18, 2019 Share Posted March 18, 2019 Morning @David Hall Unfortunately our problem tickets are still causing us issues when attempting to take them off hold. Examples are SR00021953 and SR00022410 Error Details FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/takeRequestOffHold): nodeName: Invoke FC: Take fix timer off hold; nodeId: b2982779-bde4-4c7b-a388-0d8e5104fd6b; At 564/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::takeFixTimerOffHold] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/takeFixTimerOffHold): Schema validation: Mandatory (com.hornbill.servicemanager/entities/Requests/fc_ops/takeFixTimerOffHold/adjustedTime)" throw(e); _fc_node_exec_b2982779_bde4_4c7b_a388_0d8e5104fd6b However, I have successfully taken other calls off hold. Many Thanks Link to comment Share on other sites More sharing options...
David Hall Posted March 18, 2019 Share Posted March 18, 2019 @Ann-MarieJones @Logan Graham These errors are likely to be only on these specific requests which were caused before the fix was applied. Someone from our support team should be in contact shortly to see about correcting these specific requests. Kind Regards, Dave. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now