chriscorcoran Posted February 22, 2019 Share Posted February 22, 2019 I use the SLA escalation, and add calls about to breach resolution and resolve to boards. Is it possible to have calls automatically removed from boards where the call has been resolved or closed? At present the team manually remove calls once the have been resolved and closed which is fine if we have a few but if we have a lot it gets a bit hard to manage. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 22, 2019 Share Posted February 22, 2019 If you add a "Remove from Board" node in the Business Process the call will be removed from the relevant board if it is on there. If it is not the node will be ignored. 1 Link to comment Share on other sites More sharing options...
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