Dan Munns Posted February 22, 2019 Share Posted February 22, 2019 Hi, Since I did the SM update yesterday I have had reports of SM users not being able to use views they had set up for tickets assigned to other teams. One view was setup like this (his team is team one): IF team_name = it service desk AND h_status = new, open, on-hold; this view worked fine until I performed the update I created a test view: IF team_name <> team one AND h_servicename = incident service, service request service; this view also worked Changing the newly created view to: IF team_name = service desk AND h_servicename = incident service, service request service shows no requests. It looks to be a permissions issue but as he is in a team that supports the services and the view worked until the update I don't see that it is anything he / we have done. Thanks, Dan Link to comment Share on other sites More sharing options...
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