Lauren Posted February 21, 2019 Share Posted February 21, 2019 Since we've updated to Build 1439 (released today), our shared views are no longer listed under the "Views" drop down in the request list. Is this a known fault at all? How do we go about getting these back? Thanks Lauren Link to comment Share on other sites More sharing options...
Alisha Posted February 21, 2019 Share Posted February 21, 2019 This is an issue for us as well. Link to comment Share on other sites More sharing options...
Gemma Morrison Posted February 21, 2019 Share Posted February 21, 2019 us too! Link to comment Share on other sites More sharing options...
Will Meekings Posted February 21, 2019 Share Posted February 21, 2019 Yes this is an issue for us also Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 21, 2019 Share Posted February 21, 2019 Hi @Lauren This is not a known issue at the moment. We have tested this on several systems since your post but have not been able to replicate this so far. We will let you know if we are able to find anything. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 21, 2019 Share Posted February 21, 2019 Hi @Lauren To help with the investigation into this, I would be interested to know a few things. Can a person that created a Shared View still see it within their list of Views? If that person does have access to their views, are they sharing them to individuals, teams, or services? Have you tried refreshing your browser? Ctrl+F5 (mac/apple: command+R) Have you tried sharing another View that wasn't previously shared? Link to comment Share on other sites More sharing options...
BobbyB Posted February 22, 2019 Share Posted February 22, 2019 James, I created the views that were shared to all the 'teams'. I still have visibility of all the different team views but when checking, all the 'shares' are gone.... Link to comment Share on other sites More sharing options...
BobbyB Posted February 22, 2019 Share Posted February 22, 2019 James, the customer do have their shares on them, the one I checked had quite a few shares and I mistakenly took that as the share list. I checked a few more and they all still have their shares. Link to comment Share on other sites More sharing options...
Lauren Posted February 22, 2019 Author Share Posted February 22, 2019 13 hours ago, James Ainsworth said: Hi @Lauren To help with the investigation into this, I would be interested to know a few things. Can a person that created a Shared View still see it within their list of Views? If that person does have access to their views, are they sharing them to individuals, teams, or services? Have you tried refreshing your browser? Ctrl+F5 (mac/apple: command+R) Have you tried sharing another View that wasn't previously shared? Hi @James Ainsworth Thanks for getting back to me. To answer your points above: Bob, the creator of the views, is still able to see the views in their list of Views Bob is sharing them with both users and teams. It varies per view, however we've checked and it is affecting views that have been shared with just users as well as just teams. We've tried refreshing as well as closing and reopening our browsers following restarts. This hasn't made a difference. This morning I tried sharing one of my views (that wasn't previously shared) with a colleague. He wasn't able to see a "Shared Views" option in his list of Views after a refresh. Thanks Lauren Link to comment Share on other sites More sharing options...
Victor Posted February 23, 2019 Share Posted February 23, 2019 Fixed in build 1440 Link to comment Share on other sites More sharing options...
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