SJEaton Posted February 13, 2019 Share Posted February 13, 2019 Hi @Victor, can you just check something out for me please. I've created a test service called 'TEST Service with Sub Statuses' so I can have a play. I've added in 2 test catalog items but when I go to the portal these catalog items don't show up and i cant see why. It just says 'There are currently no Catalogs or Requests against this Service ' Can you take a quick look at it? Probably something silly I've missed but can't see what. Its visible and I'm subscribed to it. Thanks Sam Link to comment Share on other sites More sharing options...
Victor Posted February 13, 2019 Share Posted February 13, 2019 @SJEaton - two things we can quickly check: 1. is the service configured as visible on the portal and 2. are catalog items themselves configured to be visible on the portals? Link to comment Share on other sites More sharing options...
SJEaton Posted February 13, 2019 Author Share Posted February 13, 2019 Quote Yes ans yes Link to comment Share on other sites More sharing options...
Victor Posted February 13, 2019 Share Posted February 13, 2019 Lovely quote @SJEaton - Is the user/contact that you are using subscribed to that service? Link to comment Share on other sites More sharing options...
SJEaton Posted February 14, 2019 Author Share Posted February 14, 2019 Its just me Link to comment Share on other sites More sharing options...
SJEaton Posted February 14, 2019 Author Share Posted February 14, 2019 Hi @Victor, I've performed all the usual checks again as u have outlined above and still have the issue Sam Link to comment Share on other sites More sharing options...
Victor Posted February 14, 2019 Share Posted February 14, 2019 @SJEaton yes, I understand, I am looking into this, will get back to you as soon as possible... Link to comment Share on other sites More sharing options...
Victor Posted February 14, 2019 Share Posted February 14, 2019 I have also created a new topic for this as the original one was discussing something completely different... Link to comment Share on other sites More sharing options...
Conor Posted February 14, 2019 Share Posted February 14, 2019 @SJEaton is the call class switched on at the top? I've done this myself... 1 Link to comment Share on other sites More sharing options...
SJEaton Posted February 14, 2019 Author Share Posted February 14, 2019 Hi @Conor, that was it!! haha @Victor, no further investigation required. Thanks Sam Link to comment Share on other sites More sharing options...
SJEaton Posted February 14, 2019 Author Share Posted February 14, 2019 Hi @Victor where's my previous topic gone, I still want to see what you said about the use of sub statuses, thanks Link to comment Share on other sites More sharing options...
Victor Posted February 14, 2019 Share Posted February 14, 2019 @SJEaton - Is not gone....! You can find it by looking you your activity... Link to comment Share on other sites More sharing options...
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