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Issue affecting Hornbill email addresses (*@hornbill.com) [RESOLVED]


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Since yesterday we are experiencing an issue with Office 365 whereby some of email addresses for the hornbill.com domain we use internally are not receiving any emails. Among affected email addresses are Support and Customer Success mailboxes. Therefore if you have any ongoing support request or a service request with Customer Success, and you want to provide us an update on them, we kindly ask you for the time being at least, to use the Customer Success portal (https://success.hornbill.com/hornbill/) to access your request and provide any updates. Thank you and apologies if this causes any inconvenience.


Please note, this issue does not affect any customer that is currently using a Hornbill email address for their mailboxes in their instances (any *@live.hornbill.com address). These mailboxes are using a completely different service, and they are not affected by this nor by any other issue that we are aware of.

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