FlowCode Exception when putting tickets on/off Hold

[Paul Trenter]

Hi there we updated the Service Manager this morning and ever since, we are seeing red box errors whenever putting a ticket on hold or manually taking it off hold.

If we go back into the ticket after, the action has taken place but the Timeline isn't updated.

https://i.imgur.com/EoIHQ32.png
 

 

[ArmandoDM]

Hi @Paul Trenter

I will report this issue to the dev team for investigation and fix.

Regards

Armando

 

 

 

[Paul Trenter]

Further investigation seems to show this error only affecting Incidents, Service Requests seem ok.

EDIT: Seems not, just seen it on SR too

[HHH]

i just experienced that too

[James Ainsworth]

I believe that an issue has been identified and fixed and should be available in the next Service Manager update.

Regards,

James

[Jeremy]

We are experiencing this too, when placing calls on hold. It does the action but errors, if you reload it does the action that you have asked.

 

We are also getting a error every time we login which says that 'Service Desk filter cannot be applied' Service Desk is our team that we are in and it loads but with that error.

Is that all part of the same issue, also @James Ainsworth when you mention that it will be fixed in the next release do you know when that is?

[ArmandoDM]

Hi @Jeremy,

yes its all part of the same issue.  A new SM update is now available with the fix.

@Paul Trenter, @HHH FYI

 

Regards

Armando

[Paul Trenter]

Just a quick reply of thanks for the fast work on this one.  Looking good so far since the last update.