enhancement Request List - Feeback Star Rating Column

[Martyn Houghton]

For analyst to be able to see and create views on the feedback star rating of calls, it would be really useful to have the 'Feedback Start Rating' field as a standard column which is visible on the Request List and can be used in views/charts.

Cheers

Martyn

[Lyonel]

@Martyn Houghton you can already do charts against ratings:

that being said, +1 for having "Rating" column available in the request list!

[nasimg]

+1 for having "Rating" column available in the request list

Nasim

[Martyn Houghton]

1 hour ago, Lyonel said:

@Martyn Houghton you can already do charts against ratings:

that being said, +1 for having "Rating" column available in the request list!

@Lyonel

Thanks for advising you n get to it via the chart.

Cheers

Martyn

[Ann-MarieHolloway]

+1 for the ratings column please, this is a great addition

[Martyn Houghton]

@James Ainsworth @Steven Boardman

Just wondering if there is any update on the visibility of the Feedback Rating on the Request List?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

The feedback takes place on closed requests which are not normally displayed on the request list and as you mentioned, a custom View needs to be created.  Out of interest, do your analysts actively work/view closed requests to view the ratings?  Do they have to follow up on poor ratings?

We have introduced a number of new reports in the Service Manager Reports under Satisfaction which reports on this information.  Is there anything that is currentlyavailable in reporting that would satisfy this until the option is added to the request list?

I would also be interested to know if there are more reports on the satisfaction ratings that we can provide. Maybe average rating by Analyst?

Regards,

James

[Martyn Houghton]

@James Ainsworth

The reason for wanting to do this on the Request List View, was so analyst could drill down into there personal requests, so that they can review the related request to see what went well and what could be improved etc.

The reports at the moment appear to be more managerial rather than individually focused.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Any update on feedback rating column being added to the columns you can select in a custom view output?

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Any update on feedback rating column being added to the columns you can select in a custom view output?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

This is still in our backlog.  Not currently scheduled for development.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Any update on this requirement?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

No update to provide at the moment.  This requirement is still in our backlog.

Regards,

James