Martyn Houghton Posted February 8, 2019 Share Posted February 8, 2019 For analyst to be able to see and create views on the feedback star rating of calls, it would be really useful to have the 'Feedback Start Rating' field as a standard column which is visible on the Request List and can be used in views/charts. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Lyonel Posted February 8, 2019 Share Posted February 8, 2019 @Martyn Houghton you can already do charts against ratings: that being said, +1 for having "Rating" column available in the request list! 1 Link to comment Share on other sites More sharing options...
nasimg Posted February 8, 2019 Share Posted February 8, 2019 +1 for having "Rating" column available in the request list Nasim 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 8, 2019 Author Share Posted February 8, 2019 1 hour ago, Lyonel said: @Martyn Houghton you can already do charts against ratings: that being said, +1 for having "Rating" column available in the request list! @Lyonel Thanks for advising you n get to it via the chart. Cheers Martyn Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 18, 2019 Share Posted February 18, 2019 +1 for the ratings column please, this is a great addition 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 22, 2019 Author Share Posted May 22, 2019 @James Ainsworth @Steven Boardman Just wondering if there is any update on the visibility of the Feedback Rating on the Request List? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted May 22, 2019 Share Posted May 22, 2019 Hi Martyn, The feedback takes place on closed requests which are not normally displayed on the request list and as you mentioned, a custom View needs to be created. Out of interest, do your analysts actively work/view closed requests to view the ratings? Do they have to follow up on poor ratings? We have introduced a number of new reports in the Service Manager Reports under Satisfaction which reports on this information. Is there anything that is currentlyavailable in reporting that would satisfy this until the option is added to the request list? I would also be interested to know if there are more reports on the satisfaction ratings that we can provide. Maybe average rating by Analyst? Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 24, 2019 Author Share Posted May 24, 2019 @James Ainsworth The reason for wanting to do this on the Request List View, was so analyst could drill down into there personal requests, so that they can review the related request to see what went well and what could be improved etc. The reports at the moment appear to be more managerial rather than individually focused. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 9, 2019 Author Share Posted October 9, 2019 @James Ainsworth Any update on feedback rating column being added to the columns you can select in a custom view output? Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 29, 2020 Author Share Posted June 29, 2020 @James Ainsworth Any update on feedback rating column being added to the columns you can select in a custom view output? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 29, 2020 Share Posted June 29, 2020 Hi Martyn, This is still in our backlog. Not currently scheduled for development. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 7, 2020 Author Share Posted September 7, 2020 @James Ainsworth Any update on this requirement? Cheers Martyn 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 7, 2020 Share Posted September 7, 2020 Hi Martyn, No update to provide at the moment. This requirement is still in our backlog. Regards, James 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now