Associate to Service in Portfolio

[David Meredith]

Hi all,

I'm not sure if I just can't find this or whether it's a feature request.

In the 'Customer Relationship Manager' addon you're able to see requests that have been raised for users belonging to an organisation which is handy.

I was expecting to be able to associate an offered Service from the Portfolio with the corresponding Supplier of that service to achieve the same thing.

Ideally using this addon I'd like to create a Supplier Scorecard based on metrics like:

# of Major Incidents
# of Service Improvements
£ Actual Spend vs Budget

[AlexTumber]

@David Meredith thanks for your post.

This falls under the integration that we are currently working on with the Hornbill Service Manager application. When complete, suppliers will be integrated with assets, services and requests.

 

Alex

[David Meredith]

@AlexTumber That's great news thanks.

Is there a timeline or roadmap that I can follow for this integration feature?

[AlexTumber]

@David Meredith unfortunately not at this stage. It is one of several major features that we are working on at the moment in regard to Supplier Manager. I will post back to this thread with any updates.

 

Alex