enhancement Change Request - Feedback Options

[Martyn Houghton]

As it is now possible to make Change Requests view-able on the portals, which we have now done, we would also like the same Feedback options as available on Incidents and Service Requests to be available for Changes as well.

Cheers

Martyn

[James Ainsworth]

Hi @Martyn Houghton

Thanks for your post.

I have a change in our backlog for this requirement.  It is not currently scheduled, but I will update this post once some progress has been made.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for confirming it is in the backlog. We are going live with a new service desk within our instance, which is a web services provider, so the a majority of the request they are processing from external customers are change requests, therefore it would be good to for the customers to be able to provide feedback on these as well as the Incident and Service Request types.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Is there any update on this change?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

This is still in our backlog and not currently scheduled for development. 

Regards,

James

[Martyn Houghton]

@James Ainsworth @Steven Boardman

Any update on this?

As an external service provided we customer can log and manage incidents, service and change requests via the portal, but can only provide feedback on our service for the first two request types.

Cheers

Martyn