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New Update: Hornbill Service Manager (1422)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1422) has been released to live.

Change Log for this release are as follows:


  • Requests can now be colour coded in Board Manager
  • As an Analyst/Team I would like a notification when a customer has provided feedback on my Request {CH00150651}
  • Select multiple Request types when on the Request list by holding down the SHIFT key {CH00146260}


  • Unable to save home view when using a large custom filter {PM00154575}
  • The company field is not updated when the customer is changed against a Request {PM00153957}
  • Editing to share an asset warns user over unpopulated mandatory fields when there are none {PM00154418}
  • Custom columns within a custom view are not shown when accessed as "Home View" {PM00154378}
  • Request List Views - Impact filtering configuration and results do not work correctly {PM00154407}
  • Filtering option for Site is not shown when managing service catalog level subscriptions {PM00154392}
  • Connection Types within the request email action are not consistently ordered {PM00154217}
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