Shamaila.Yousaf Posted February 1, 2019 Posted February 1, 2019 I setup a routing rule to update calls, via a regex match to a subject. However; not realising that this is affecting our Facilities Team who is a different department. I have amended to include AND toaddress and included the name of our mailbox but that hasn't worked. Any ideas?
Victor Posted February 1, 2019 Posted February 1, 2019 @Shamaila.Yousaf - the "toAddress" does not work with the mailbox name but with the mailbox actual address... if you want to use the mailbox name then use "mailbox" variable...
Shamaila.Yousaf Posted February 1, 2019 Author Posted February 1, 2019 Thanks @Victortried the mailbox variable...and its not worked:( - it's probably something i'm not doing correctly. I'll go back to the drawing board.
Victor Posted February 1, 2019 Posted February 1, 2019 @Shamaila.Yousaf - maybe we can help if we can see how the rule looks like... can you post a screenshot? Also, we need to understand a bit more in what way "it does not work"...
Shamaila.Yousaf Posted February 1, 2019 Author Posted February 1, 2019 I have not fully inserted the name of our email address in case it compromises GDPR/confidentiality etc. It doesn't work as in the rule fails and the email remains in our inbox.
Victor Posted February 1, 2019 Posted February 1, 2019 @Shamaila.Yousaf try this as rule expression: REGEX_MATCH(subject, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') AND toAddress LIKE '%***@derby-college.ac.uk%' 1
Shamaila.Yousaf Posted February 4, 2019 Author Posted February 4, 2019 Excellent, this seems to have resolved out Facilities Team's end. Thanks @Victor Regards Sxx
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