Routing rule to update requests

[Shamaila.Yousaf]

I setup a routing rule to update calls, via a regex match to a subject. However; not realising that this is affecting our Facilities Team who is a different department.

I have amended to include AND toaddress and included the name of our mailbox but that hasn't worked.

 

Any ideas?

[Victor]

@Shamaila.Yousaf - the "toAddress" does not work with the mailbox name but with the mailbox actual address... if you want to use the mailbox name then use "mailbox" variable...

[Shamaila.Yousaf]

Thanks @Victortried the mailbox variable...and its not worked:( - it's probably something i'm not doing correctly.

I'll go back to the drawing board.

[Victor]

@Shamaila.Yousaf - maybe we can help if we can see how the rule looks like... can you post a screenshot? Also, we need to understand a bit more in what way "it does not work"...

[Shamaila.Yousaf]

 I have not fully inserted the name of our email address in case it compromises GDPR/confidentiality etc.

It doesn't work as in the rule fails and the email remains in our inbox.

 

 

[Victor]

@Shamaila.Yousaf try this as rule expression:

REGEX_MATCH(subject, '.*\b[a-zA-Z]{2}[0-9]{8}\b.*') AND toAddress LIKE '%***@derby-college.ac.uk%'

 

[Shamaila.Yousaf]

Excellent, this seems to have resolved out Facilities Team's end.

Thanks @Victor

 

Regards

Sxx