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Posted

Hi,

 

I'm trying to use the iBridge link document but not sure what i should be putting in the following params:-

  • Application
  • Entity
  • Entity id

 

Can anyone help with this

 

Many Thanks

Jo

Posted

The Application is the id of the Hornbill application you want to link to (e.g. com.hornbill.servicemanager for ServiceManager, com.hornbill.customermanager for customer manager etc).  

The Entity is the name of the thing you want to link to (eg Requests for ServiceManager request, or Organizations for an Organisation) and the Entity Id is the specific Id or reference of the item you are linking to.

Hope this helps

Thanks

Trevor

Posted

Hello,

 

Do you have any examples of this, i keep getting this error - iBridge Method: /Hornbill/Docmanager/Link Document.m Error: SyntaxError: Unexpected token < in JSON at position 1

DocManager.PNG

Posted

@Joanne if possible, could you make a copy of the business process you are using and remove any sensitive data before exporting and posting it here? There may be something obvious in the config that we can fix.

 

Alex

Posted

Hi @Joanne ,

One possible reason I've found for this is if the instance URL you've specified in your Hornbill Credentials is wrong, please make sure this is set in the following format 
https://eurapi.hornbill.com/<YOURINSTANCE>

You will also need to ensure the user whose credentials you are using has access to the document and to the docmanager app

More details can be found on the Hornbill Intergration wiki page

https://wiki.hornbill.com/index.php/Hornbill_Integration_Bridge

Hope this helps

Thanks

Trevor

  • Like 1
Posted

This worked, many thanks.

 

Is there anything in the roadmap to allow me to use a dropdown / or search in the prog capture to search for a document based on tags etc.

At the moment i intend on using a simple list and put the docid in as a value so i can auto link it, but obviously this will at some point become unmanageable.

 

Many Thanks

 

Jo

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