iBridge for link document

[Joanne]

Hi,

 

I'm trying to use the iBridge link document but not sure what i should be putting in the following params:-

• Application
• Entity
• Entity id

 

Can anyone help with this

 

Many Thanks

Jo

[TrevorHarris]

The Application is the id of the Hornbill application you want to link to (e.g. com.hornbill.servicemanager for ServiceManager, com.hornbill.customermanager for customer manager etc).  

The Entity is the name of the thing you want to link to (eg Requests for ServiceManager request, or Organizations for an Organisation) and the Entity Id is the specific Id or reference of the item you are linking to.

Hope this helps

Thanks

Trevor

[Joanne]

Hello,

 

Do you have any examples of this, i keep getting this error - iBridge Method: /Hornbill/Docmanager/Link Document.m Error: SyntaxError: Unexpected token < in JSON at position 1

[Joanne]

is anyone able to help with this

 

Many Thanks

 

Jo

[AlexTumber]

Hi @Joanne,

Firstly, I'm sorry to hear your experiencing problems with this. Can I ask, are you having issues with any other iBridge operations or is it just this one that's causing a problem?

Alex

[Joanne]

Hello,

I have only used this and the azure devops one so far. 

Many Thanks

Jo

[Joanne]

I would be grateful for some help with this

Many Thanks

 

Jo

[AlexTumber]

@Joanne if possible, could you make a copy of the business process you are using and remove any sensitive data before exporting and posting it here? There may be something obvious in the config that we can fix.

 

Alex

[TrevorHarris]

Hi @Joanne ,

One possible reason I've found for this is if the instance URL you've specified in your Hornbill Credentials is wrong, please make sure this is set in the following format 
https://eurapi.hornbill.com/<YOURINSTANCE>

You will also need to ensure the user whose credentials you are using has access to the document and to the docmanager app

More details can be found on the Hornbill Intergration wiki page

https://wiki.hornbill.com/index.php/Hornbill_Integration_Bridge

Hope this helps

Thanks

Trevor

[Joanne]

This worked, many thanks.

 

Is there anything in the roadmap to allow me to use a dropdown / or search in the prog capture to search for a document based on tags etc.

At the moment i intend on using a simple list and put the docid in as a value so i can auto link it, but obviously this will at some point become unmanageable.

 

Many Thanks

 

Jo