Design of form omits 'Questions' section when Raise New Request via Routing Rule

[Shamaila.Yousaf]

When a call is usually logged via portal/email/analyst the room location is specified under the 'questions' section.

However; when a new request is raised via the routing rule the 'questions' section does not appear.

 

I have clicked on the 'design' option to see if the field doesn't appear hidden but nothing appears under this heading.

 

Can someone kindly assist me at all?

 

Thanks for your continued support.

 

 

[Victor]

25 minutes ago, Shamaila.Yousaf said:

when a new request is raised via the routing rule the 'questions' section does not appear

...and rightly so  ... The routing rules do not capture any answers, as it is an automated process there is no input from a user, and as such there won't be a "Questions" section on a request...