chriscorcoran Posted January 21, 2019 Share Posted January 21, 2019 Is it possible to force the completion of an activity before it can be assigned to 2nd line teams (moved on to second stage in the business process)? Link to comment Share on other sites More sharing options...
Logan Graham Posted January 21, 2019 Share Posted January 21, 2019 @chriscorcoran Was looking on the forums and saw this, we have something set up to maybe what you are asking. Set a decision node to go to your next task/stage might be the best solution? (picture attached to what we currently have) Link to comment Share on other sites More sharing options...
Victor Posted January 21, 2019 Share Posted January 21, 2019 @Logan Graham - if I am reading this correctly, I think Chris is actually asking something else... So Chris wants a task to be completed before the request is assigned to another team... The assignment is not necessarily made by the process, the request can be manually assigned by an analyst using request actions, something that Chris does not want to happen... so, if I am right, then there is (should be) a way, but I need to have a look at the process (if possible) to see how this can be done... but theoretically it could be done if we are clever with the process... Link to comment Share on other sites More sharing options...
chriscorcoran Posted January 21, 2019 Author Share Posted January 21, 2019 thanks @Logan Graham I did start with your solution but @Victor is correct in what I'm after. I need the 1st line team to do something before they can assign to second line. The activity was my second thought but i can still assign the ticket even if the activity has been completed or not. Link to comment Share on other sites More sharing options...
Victor Posted January 21, 2019 Share Posted January 21, 2019 @chriscorcoran - ok, I will think of how it can be implemented most elegantly (as it can be a bit messy or not that elegant)... Meanwhile, thinking of "I need the 1st line team to do something before they can assign to second line" ... would locking and unlocking actions on a request, from within a process work for you? You could lock assignment, have the 1st line team do what they need doing, then unlock the assignment? This is described in a bit more detail here: https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow (the "Access Control" section). As mentioned there it won't work if your users have the full access rights, but I am not sure what roles your users have... Link to comment Share on other sites More sharing options...
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