Jump to content

Report for tickets created on a specific day of the week

Hannah Stella

Recommended Posts

Hi @Hannah Stella i am not sure if you have the advanced analytics available to you? if so you could get this from measures and widgets.

I created a measure like below (including the Saved Data Columns) this was simply a count of all tickets raised for a previous date range.


This then allowed me to create a widget (Measured Sample), using Tick Type of Daily, grouping by tick part (as shown below)


I can also do this off the same measure to look at which hours of the day we are also receiving the most requests using tick type of Hours. 


You can change up the sample period as well on both to see how the stats look over different date periods. 

Hope that helps



  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...