Izu Posted January 17, 2019 Share Posted January 17, 2019 Hi, We intend establishing a communication link between Service Manager and JIRA whereby requests created in Service Manager can be auto-generated in JIRA as well. Are there any restrictions/issues we need to be aware of especially with regards to emailing/auto updates. We do intend using auto responder rules hence would like to confirm that any auto updates would not cause mail loops e.g. any caveats we should issue via the support model, like cc'ing the two tools to avoid auto updates. Rgds, Izu Link to comment Share on other sites More sharing options...
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