Michael Sharp Posted January 16, 2019 Share Posted January 16, 2019 How does this work? Does it automatically add requests based on breach periods? Can boards automatically refresh? Link to comment Share on other sites More sharing options...
Michael Sharp Posted January 16, 2019 Author Share Posted January 16, 2019 this is from the demo site by the way Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 17, 2019 Share Posted January 17, 2019 Hi @Michael Sharp the option to add to Boards is in the escalation actions of the service level targets in the service level agreements. You can have the request move into the appropriate lane on the board based on the escalation action defined at the time before or after your service level target Steve Link to comment Share on other sites More sharing options...
Michael Sharp Posted January 17, 2019 Author Share Posted January 17, 2019 51 minutes ago, Steven Boardman said: Hi @Michael Sharp the option to add to Boards is in the escalation actions of the service level targets in the service level agreements. You can have the request move into the appropriate lane on the board based on the escalation action defined at the time before or after your service level target Steve Thanks for this - didn't even know it was there!! Mike. Link to comment Share on other sites More sharing options...
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