enhancement Customer Portal - Request Type/Catalog Display Order

[Martyn Houghton]

The Customer Portal at the moment appears to group the catalog display order by Request Type and then the order of the catalog items as per the Request Type.

At the moment it appears to sort the Request Types alphabetically. We are in the process of enabling the display of change requests on the portal, so we are seeing all the change request catalog items appear first and then the incident ones.

Could there be a setting added to allow us to configure the order of request types as they as displayed on the portal? In our case we would want to show them in the order Incident, Service and Change, but having a user configurable setting would allow people to set there own preference on their instance.

Cheers

Martyn

[HHH]

Agreed, we previously raised this in:
https://community.hornbill.com/topic/13190-ordering-of-cis-in-portal/

[Steven Boardman]

@Martyn Houghton @HHH we have a story to do just this, i have added you both as interested parties to this story and as it is prioritised and scheduled we will post back here

[HGrigsby]

+1 - I have been asked about this a lot.

Can we be added to this as well?  

Helen

[Martyn Houghton]

@Steven Boardman

Just wondering if there is any update on the 'Story' to provide the ability to control the display order of catalog items?

Cheers

Martyn

[Steven Boardman]

@Martyn Houghton unfortunately not i am afraid, we will post back when it gets some traction  

[Guest Paul Alexander]

@Steven Boardman........I realise that there is some work going on with the 'new' Portal, so maybe this is part of that work? BUT.......is there any news on being able to sort and control the order of CI's automatically please? What we'd like is to be able to sort them by 'most popular' (so the requests which are used more often are moved to the top of the list if possible?)

 

thanks