Team Assignment via Round Robin?

[SJEaton]

Hi

I know you can assign requests via Round Robin to Request Owners but I was wondering if you can assign requests via Round Robin to a number of Teams? We have a number of Business Support Teams and are looking to see if we can dish the work out (requests received) to these teams equally and automatically using the Round Robin approach?  

Sam

[James Ainsworth]

Hi @SJEaton

At the moment the round robin assignment only works for a single team.  We do have a change in our backlog which will look at providing a round robin between all the teams belonging to a service.  Would this work or would you find that you have some teams supporting a service which you wouldn't want included in the round robin?

[Martyn Houghton]

@James Ainsworth

This would be very useful for use as well, as we have a number of teams supporting a service. From our point of view we would need to differentiate between the support teams who are actually supporting said service and also those who are linked as a support team in order to provide visibility/access to the request.

Cheers

Martyn

[SJEaton]

10 hours ago, James Ainsworth said:

We do have a change in our backlog which will look at providing a round robin between all the teams belonging to a service.  Would this work or would you find that you have some teams supporting a service which you wouldn't want included in the round robin?

Hi @James Ainsworth, it may work although there may be instances where not all the teams supporting the service would want to be included as only certain teams support certain catalog items.

Sam