Jeremy Posted January 14, 2019 Share Posted January 14, 2019 We have been kicked out of Service Manager and cannot log in please can someone help?! Link to comment Share on other sites More sharing options...
Jeremy Posted January 14, 2019 Author Share Posted January 14, 2019 We are now back in, did anyone else experience this? Just wondering what the issue was. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 14, 2019 Share Posted January 14, 2019 @Jeremy We did not experience the any issues, so may have been specific to your instance or a group of instances. Hopefully Hornbill will be able to advise from the logs. Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted January 14, 2019 Share Posted January 14, 2019 Hi @Jeremy Sorry for the inconvenience, seems it was back before I was able to post a response. I've just asked to see if there was any specific issue we can feed back. Kind Regards, Dave Link to comment Share on other sites More sharing options...
Jeremy Posted January 15, 2019 Author Share Posted January 15, 2019 @David Hall was there anything found with our instance? Link to comment Share on other sites More sharing options...
Gerry Posted January 15, 2019 Share Posted January 15, 2019 @Jeremy It was a node failure, so while your instance was not able to serve requests for a short time, it was not specific to your instance, it was a problem with one of our cluster nodes. Our monitoring picked this up and was rectified within a couple of minutes. I do not have the exact RCA, I think we are still looking into that, but that's what our logs are showing. Gerry 1 Link to comment Share on other sites More sharing options...
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