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Prompt for recording down time in a Change Request missing


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A couple of analysts have reported they are unable to record down time in a Change Request.

CH00015267 is at the stage to record down time, however the option does not exist and is replaced with the text "Initializing form...0.20991744390514233.



However, when I open the call I am able to add down time.

All the latest updates have were installed last week, so we are up to date.

Many Thanks

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Hi @Ann-MarieJones ,

I'm not able to replicate it. Do you know any specific steps that I can follow?
Also it is constantly failing or sometimes?
Are you opening the activity from request details or from activities main view?

And what browser and operating system are you using?


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