Asset Management: Upload CSV issue

[Giuseppe Iannacone]

we are experiencing issue in uploading asset with the csv file, or better the import works but we are unable to get the usedby or the owned by association. if I'm not wrong the csv file has to be filled this way:

usedById:

usedByName:

why is not working?

[James Ainsworth]

Hi @Giuseppe Iannacone

Can you confirm if this is using the CSV import with the Import Tool or if you are using the Upload Asset from the Asset Management menu within the Hornbill user app?

Thanks,

James

[Giuseppe Iannacone]

@James Ainsworth I'm referring to the Upload Asset from the Asset Management within Hornbill user app.
we are using both tools for real, the idea is to use the upload asset in the asset management the very first time we bought a new computer and then keeping it update thanks to the import tool with the SCCM sync.
My impression is that the UsedBy is filled but looking at the co-worker property there's no evidence that the asset is linked to him.
For example this asset is used by V******a, but there's no evidence in its profile (My Asset section is missing)

 

[James Ainsworth]

Hi @Giuseppe Iannacone

One thing to check out first.  The My Assets is a view that I believe is only available to the user when viewing their own profile.  To view all the assets belonging to a user you will need to user the Asset List.  To see if the association is working from the import, you should be able to see a linked user on the Asset List under Asset Management.

[Giuseppe Iannacone]

@James Ainsworth ok I tought it was available for a Full user to see all the coworkers assets, I will give it a try and see if it works fine or not.