Task Authorisation Email Template

[JO_7001]

I have set up our Change Process to email the TaskAuthoriserNotification email so that our CAB Approvers are able to receive the email and then select "Approve" or "Reject" from within the email, however the email that is being sent is not populated with any information:

I have copied the BPM Process as well for reference:

Everything works within the process as it will send the email, however the template is just missing the key elements i.e. the Approve and Reject keys.

[James Ainsworth]

Hi @JO_7001

Could you confirm if the user that the email is being sent to is a full Hornbill User and not a Basic User?

Regards,

James

[JO_7001]

Hi @James Ainsworth

Thanks for coming back to me, I can confirm that the user receiving the email in this case is myself and I am a Full HB User, I have tweaked the email template now so that at least I can get Summary and Details of the request, but for whatever reason it cannot read the taskOutcomes.

Thanks

Josh