Lauren Posted January 9, 2019 Posted January 9, 2019 Hi, Is there a way to receive particular updates or notifications when requests you're following are updated? In Supportworks, we had a "Supportworks Messenger" which would notify us if a request we were watching were updated/assigned. This would be helpful in Service Manager. Thanks Lauren
Steven Boardman Posted January 10, 2019 Posted January 10, 2019 Hi @Lauren if you mark that i am following a request you should get notifications. Here i am following 457 which is owned by a different user. I get the following as shown below. * A Hornbill Notification * An update on your newsfeed with the update from the followed request? Also bear in mind the visibility level of the post (update) on the request timeline as this may have a bearing on what you are notified about as a follower Steve
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