Lauren Posted January 9, 2019 Share Posted January 9, 2019 Hi, Is there a way to receive particular updates or notifications when requests you're following are updated? In Supportworks, we had a "Supportworks Messenger" which would notify us if a request we were watching were updated/assigned. This would be helpful in Service Manager. Thanks Lauren Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 10, 2019 Share Posted January 10, 2019 Hi @Lauren if you mark that i am following a request you should get notifications. Here i am following 457 which is owned by a different user. I get the following as shown below. * A Hornbill Notification * An update on your newsfeed with the update from the followed request? Also bear in mind the visibility level of the post (update) on the request timeline as this may have a bearing on what you are notified about as a follower Steve Link to comment Share on other sites More sharing options...
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