request loader Zen Desk Import into Service Manager

[Martyn Houghton]

Has anyone done a electronic import of open tickets from a Zen Desk instance into Service Manager, as having to look at this ourselves, so thought I check if anyone had been down this route before?

Cheers

Martyn

[Conor]

Hi @Martyn Houghton

We have a script that will facilitate this for you - https://github.com/hornbill/goHornbillRequestImport

This will import from a database or ODBC so if Zen Desk is a cloud based system (no direct access to DB) then you will have to export the necessary data into CSV and then import that into your Service Manager instance using the above tool. 

Here is the wiki link too - https://wiki.hornbill.com/index.php/Service_Manager_Request_Import_Utility

Thanks

Conor

[Martyn Houghton]

@Conor

Thanks. It looks like you have to have a certain subscription with Zen Desk cloud in order to export via CSV, so now looking at the cost of this.

Cheers

Martyn